Key Information:
Shipping Procedure
Once your order is placed, you will receive a confirmation email, indicating that we’ve begun processing your order. Processing typically takes 1-2 working days (Monday - Friday). After processing, your order will be dispatched, and you’ll receive an email with tracking details. Shipping time is around 2-4 working days (Monday - Friday).
Delays
If your order does not arrive on time, we apologize - occasionally there may be delays due to seasonal peaks, holidays, weather or other circumstances. We kindly ask you to allow an additional 3 working days (Monday - Friday) before reaching out. If your order hasn’t arrived by then, please contact us at info@masondecor.com, and we’ll investigate the issue.
Country of Delivery
We are pleased to offer free delivery on all orders within the United Kingdom.
Cancellations
If you need to cancel your order, you can do so by contacting us at info@masondecor.com. Please ensure you contact us before the order is processed.
Damaged or Incorrect Items
In the rare event that you receive damaged or incorrect items, we sincerely apologize for the inconvenience. Please take photos of the issue and send them to us at info@masondecor.com. We will promptly review your case and ensure you receive the correct, non-damaged item.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday to Friday: 9:00 - 17:00
Email: info@masondecor.com
Phone: +447441424631
Contact Form: Click here
Business Information
Mason Decor is operated by Ecom Europa LTD, a company registered in the United Kingdom.
Company Number: 15792599
Duns Number: 232271301
Adress:
71-75 Shelton Street, Covent Garden
London WC2H 9JQ